Privacy Policy

Privacy Policy for STA Miami LLC

About this document

At STA Miami LLC, we are committed to protecting our clients' privacy and value their trust. This Privacy Policy outlines who we are, the information we collect, why we collect it, and how we use this information. Please read the following information carefully to understand how we protect your privacy.

Client’s consent

We only collect personal data when clients make reservations or choose to provide it to us. By submitting personal information, clients consent to the collection, use, and disclosure as outlined in this Privacy Policy. Clients are responsible for ensuring that individuals on their behalf are aware of and agree to their data being provided to us for reservations or other purchases.

Collected information

Information is collected when clients book reservations, make purchases on our website, participate in competitions, promotions, surveys, ask questions, interact with our social media accounts, or subscribe to marketing emails.

Type of information collected

The information collected depends on the following:

• Website: We may collect non-personally identifiable information, such as IP address, device type, pages viewed, computer operating system, browser type, browsing habits, domain name, date of visit, and referring URL to improve the quality, services, and relevance of our website.
• Booking a Reservation: When booking with STA Miami LLC, we collect clients' name, home & billing address, telephone number, email address, payment details, birth date, gender, emergency contact details, passport information, frequent flyer details, meal preferences, and other travel-related information.
• Financial Information: When booking services, we collect payment details, including billing address, credit/debit card details, and/or bank account details.
• Account Creation: Registration information is required when creating an account with us.
• Contact by Phone: Phone conversations may be monitored and/or recorded for quality and training purposes.
• Client’s Interaction with STA Miami LLC: When clients enter sweepstakes, surveys, subscribe to marketing emails, or interact with us via social media, we collect relevant contact information and any other provided personal information.
• Third Party’s Information Sources: We may lawfully obtain non-personal and personal information about clients from business partners, affiliated entities, travel shows, travel-related agencies, and other independent third-party sources.

Use of client’s information

STA Miami LLC may use clients' information to:

• Perform obligations related to reservations.
• Communicate about reservations, service changes, and travel updates.
• Provide requested travel information.
• Verify identity for fraud prevention.
• Create or register accounts.
• Send marketing communications.
• Interact with clients through social media platforms.
• Resolve disputes, comply with legal obligations, and prevent illegal activities.
• Protect the rights, property, or safety of STA Miami LLC, employees, guests, or others.

How long we keep client’s information

We retain personal information as long as necessary to provide requested services, resolve disputes, comply with legal obligations, or for the duration of active accounts.

Who we share your information with

STA Miami LLC shares information only with third parties providing support services, such as airlines, hotels, insurance companies, ground handling agencies, transportation companies, cruise lines, and activity providers. Third-party data processors for credit card processing and payment services, as well as professional advisers like auditors, lawyers, and technical consultants may also receive information. Third parties receive only necessary information and are prohibited from using it for other purposes.

Social Media

Interactions with STA Miami LLC on social media platforms are governed by this Privacy Policy and the platform's Privacy Policy.

Marketing Emails

Recipients of marketing emails can opt-out at any time by clicking the unsubscribe link at the bottom of the email.

How to Contact us

For questions regarding the handling of personal information or practices on our website, contact us at info@shellatravel.com.

Cookies and Other Technologies

We may use cookies for purposes such as improving site experience, services, and displaying relevant ads and offers.

Security

While no online service can guarantee absolute security, we employ reasonable and appropriate measures to protect collected information. Access to private data is restricted to authorized personnel for permitted business functions.

Changes to this Privacy Policy

This Privacy Policy is regularly reviewed, and changes may be made. Changes take effect upon publication. Continued use of the website and/or acceptance of email communications following policy changes constitutes acceptance of any and all changes.